Mobile
English
Sign in

Terms of Service

These Terms of Service govern your use of our flight booking platform. Please read them carefully.

1) ABOUT US AND HOW TO CONTACT US

Parirau.com is a website operated by PARIRAU SDN. BHD. We are a global online travel agency To contact us, you can use the service chat on our Website or the email:info@parirau.com.

2) ABOUT THESE TERMS

Our Website assists you in gathering travel information. Different terms and conditions (such as cancellation and change rights) apply to different Flight Tickets, these will be made available to you during your booking process and form part of these terms. You should read them carefully before booking.

These terms also tell you the rules for using our Website, including the content standards that apply when you upload content to our Website, link to our Website or interact with our Website in any other way.

By using our Website and/or completing a booking with us, you confirm that you accept these terms and any relevant Supplier’s terms and conditions, and that you agree to comply with them. If you do not agree to these terms, you must not use our Website or complete a booking with us.

You warrant that you have capacity to enter into a legally binding contract and that you will only use our Website to make legitimate reservations.

If you are booking Flight Tickets for a number of individuals, the first name you provide will be responsible for (i) providing accurate information on the other individuals, (ii) accepting these terms on their behalf and ensuring that they comply with them, (iii) checking the details in the booking confirmation and contacting us immediately if any of the details are incorrect, and (iv) paying the full price of the booking and any additional charges in relation to the booking.

We may amend these terms from time to time. We will note the date that amendments were last made at the top of these terms, and any amendments will take effect upon posting. Every time you wish to use our Website and/or completing a booking with us, please check these terms to ensure you understand the terms that apply at that time.

3) RULES WHEN USING OUR WEBSITE

WE MAY MAKE CHANGES TO OUR WEBSITE

We may update and change our Website from time to time to reflect changes to our services, our users’ needs and our business priorities. We will try to give you reasonable notice of any major changes.

WE MAY SUSPEND OR WITHDRAW OUR WEBSITE

Our Website is made available free of charge.

We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw, or restrict the availability of all or any part of our Website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

YOUR ACCOUNT DETAILS

You warrant that all account information supplied by you is true, accurate, current and complete.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. You fully understand and agree that we will not be liable for any losses suffered by you as a result of you failing to treat such information as confidential.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of these terms.

You are responsible for maintaining the security of the information and password associated with your personal Account. If you suspect an unauthorized or fraudulent booking has been made using your Payment Instrument via us, you should contact our Customer Service immediately and we assume no responsibility for such situations.

WE ARE NOT RESPONSIBLE FOR WEBSITES WE LINK TO

Where our Website contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

WE ARE NOT RESPONSIBLE FOR VIRUSES AND YOU MUST NOT INTRODUCE THEM

We do not guarantee that our Website will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our Website. You should use your own virus protection software.

You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack.

4) GENERAL BOOKING TERMS (APPLY TO ALL Flight TicketS)

DETAILS AND PRICE

You confirm that all details provided by you when making your booking (such as name, ID details, contact details, payment details and dates) are accurate and complete. If you notify us of any incorrect details provided by you by mistake, we will help you try and change the details on the booking however we cannot guarantee that the Supplier will permit this, in particular where a change could amount to a change in identity.

BOOKING PROCESS

When your booking is complete, you will receive a confirmation email from us. You agree to check the details in the booking confirmation and to contact us immediately if any of the details are incorrect. More information on flight and hotel booking confirmations is in the relevant sections below.

When using our booking services you shall not:

  • • Use an invalid bank card or account, or a bank card or account that you are not authorised to use
  • • Impersonate any person, or misrepresent your identity or affiliation with any person.
  • • Violate any laws and regulations or regulatory requirements.

PAYMENT AND CURRENCY

When you book a Flight Ticket, the terms of payment will be made clear to you during the booking process. Exchange rates are calculated in real time. When you prepay online, you will pay the exact amount shown on the payment page. However, if you are paying in a different currency, the provider of the account you pay with may use an alternative currency rate which you are responsible for confirming. Your account provider may also charge you a fee for international payments. You acknowledge that when you pay at the time of using the Flight Ticket the exchange rate may have changed between the time of booking and the time of payment.

If you encounter a problem when you submit your payment, please do not submit the payment again.

Any refunds will be paid back to the original payment method, unless we agree otherwise. The date that any refund will be paid into your account is subject to the provider of your account.

We take the security of your personal and payment information seriously and have robust measures in place to ensure that your details are kept safe.

5) FLIGHT TERMS

AIRLINE’S TERMS AND CONDITIONS

As highlighted under “About these terms”, your booking is also subject to the relevant Supplier’s (in this case the airline’s) terms and conditions. These can generally be found on the airline’s own website. If there are any inconsistencies between these terms and the airline’s terms and conditions, for e.g. where you have selected a cheaper flight ticket that cannot be changed or refunded, these terms will apply. If you have any questions on the terms and conditions that apply to your flight ticket (for e.g. on the change/cancellation/baggage allowance rules), you can contact us directly as part of our customer support services.

BOOKING PROCESS

Once payment is confirmed, you will receive a "Flight Payment Successful" email from us. You agree to check the details in the email and to inform us immediately if any of the details are incorrect. We shall use reasonable endeavors to issue your flight ticket within the time frame we notified you of during your booking process, and as set out in the "Flight Payment Successful" email. If your flight ticket is not issued within this time frame, please contact us using the details in section 1 of these terms.

When your flight ticket is issued, you will receive a "Flight Booking Confirmed" email from us, which will also include your travel itinerary and an e-receipt. When you have selected a cheaper flight ticket, it might take a little longer for your flight ticket to be issued. This will be communicated to you during your booking process, and will be shown on the product details page. Also, when you book a flight ticket within the 3 days before the flight is scheduled to depart, your ticket will be issued within 72 hours before departure, and we will also highlight this to you during your booking process.

Your flight ticket will be in the form of an e-ticket, which you can use for check-in.

We will assign a parirau.com booking number to your booking and tell you what it is in your "Flight Payment Successful" email. It will help us if you can tell us the parirau.com booking number whenever you contact us about your booking. When your flight ticket is issued, we will also provide you with the airline's booking reference (or similar) in the "Flight Booking Confirmed" email. If your "Flight Booking Confirmed" email does not contain this information, please contact us using the details in section 1 of these terms.

CHANGING OR CANCELLING YOUR BOOKING

We will have provided you with information on your rights to change or cancel your flight ticket during your booking process; you may have selected a cheaper flight ticket that cannot be changed or refunded. This information forms part of these terms and should be read carefully before finalizing your booking. You can also find this this information via a link in your “Flight Booking Confirmed” email or by logging in to your account on our Website and viewing your booking details. If you are unsure whether your flight ticket permits changes and/or refunds for cancellation, please contact us.

Where your flight ticket permits changes and/or refunds for cancellation, you can request this in the booking details section when you log in to your account on our Website or by contacting us.

When your flight ticket permits changes, the flights that you can change to may be limited by the airline or the third party flight ticket provider, and so all of the options on our Website may not be available to you. We will provide you with information on the available options when we receive your request to change your flight ticket.

When your flight ticket permits changes, the flights that you can change to may be limited by the airline or the third party flight ticket provider, and so all of the options on our Website may not be available to you. We will provide you with information on the available options when we receive your request to change your flight ticket.

If your flight ticket is changed or cancelled by the relevant airline, generally that airline’s terms and conditions will apply. Please contact us directly (using the details in section 1 of these terms) and we will help as part of our customer support services.

IMPORTANT FLIGHT INFORMATION

Where possible we will provide you with information on:

  • • check-in and boarding times;
  • • seat selection;
  • • baggage allowances and restrictions; and
  • • whether it is possible to book infant/child tickets online,
  • • applicable to your flight ticket during your booking process, however you should always check the relevant airline’s website for details.
  • • For information on:
  • • suitability of passengers for flying (for e.g., elderly, pregnant or infant passengers);
  • • rules on passengers carrying lithium batteries, dangerous goods and liquids; and
  • • applications for special meals and/or services before your journey,
  • • you should check the relevant airline’s website for details, as different airlines may have different policies or rules.

It is your responsibly to ensure that you allow sufficient time for check-in, passport control and security checks after you arrive at the relevant airport terminal. You should prepare the required travel documents for your trip (such as your passport/national ID card and visas) before travelling.

Please be aware that your flight tickets must be used in the sequence set out in your travel itinerary, otherwise the relevant airline may not allow you to check-in or board the plane. For e.g., if you do not use your outbound flight ticket, the airline may not allow you to use your return flight ticket. You should check the relevant airline’s website for details, as different airlines may have different policies or rules.

You agree that we will not be liable for any loss or damage arising from your failure to comply with these terms. You are responsible for any losses suffered by us as a result of any use by you of our Website and/or booking services which is not in accordance with these terms.

If we cancel your booking, we may not provide you with an explanation for the cancellation when disclosing the reason would, at our sole discretion, (a) violate applicable laws or (b) hinder the detection or prevention of fraud or other illegal activities.

If we cancel your booking, you may not be entitled to a refund. This may occur if you have violated our terms or any applicable laws, if the Supplier's terms do not permit refunds, or if we determine, at our sole discretion, that you are not eligible for a refund due to suspected fraud or abuse. In the event that your access to our service is denied, you agree not to attempt to use our Website or services under a different name or through another user. If you believe that your booking has been cancelled incorrectly or you are entitled to a refund, please reach out to our customer service team. You acknowledge and agree that we will not be held responsible for any loss or cost in such situations.

6) WHICH COUNTRY’S LAWS APPLY TO ANY DISPUTES?

These terms and any dispute or claim (including non-contractual disputes or claims) arising out of them, their subject matter or formation shall be governed by and construed in accordance with the law of MALAYSIA, although this shall not deprive you of any mandatory consumer rights of the law of the country in which you are resident in.

You and we both agree that the courts of MALAYSIA will have jurisdiction over any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these terms or their subject matter or formation, although this shall not deprive you of any mandatory right to choose instead to resolve any such dispute or claim in the courts of the country in which you are resident.

7) LANGUAGE

Where the original English version of these terms has been translated into other languages, the English version shall prevail in the event of any inconsistences between the versions.

8) GENERAL

These terms are between you and us. No other person shall have any rights to enforce any of these terms.

If any court or relevant authority finds that part of these terms are illegal, the rest will continue in full force and effect.

Even if we delay enforcing these terms, we may still take steps against you at a later date.